If the information you provide us from your rate estimate does not match the information contained on your credit file, we won’t be able to access your file. The issue could be because your address details do not match or because you have provided us with the wrong details.

However, if you’ve recently moved to Australia, you may not even have a credit file yet and we will not be able to help you.

We attempt to access your credit file from Equifax, which is a credit reporting body. We recommend that you obtain a copy of your credit file from Equifax to make sure your details are correct.