Why didn’t I get the 7.65% rate that you advertised?

Our rates range between 7.65% and 26.99% and — as a general rule — borrowers with a stronger credit history, financial circumstances and capacity to borrow are offered lower rates.

We grade borrowers into categories using information from your credit file, such as your score and history, as well as the information provided to us by you on the rate estimate form. The rate you’re offered depends on how we asses your situation and the category that you subsequently fall into. We analyse all the information available to determine an indicative rate just for you.

Other tips

Often people don’t realise that applying for multiple credit cards or loans can affect their credit score. Even if you feel that you’ve been a good borrower, the number of applications you’ve made in the past could impact your credit score, however this only forms part of what we take into consideration when we calculate your interest rate.