What can we help you with?

Featured articles

• How do I automatically provide copies of my banking records?
• What interest rate will I be offered?
• Am I eligible to apply for a loan?
• Can I make extra repayments to my loan to pay it off faster?
• How much is the Establishment Fee?
• How do I get in contact with you?

Getting a rate estimate

• What happens when I get a rate estimate?
• Information on our personal loan interest rates and fees
• Why is the interest rate on my Loan Offer different to my Rate Estimate?
• Why couldn’t you find my credit file?
• Why haven’t you been able to give me a rate estimate?

Applying for a loan

• How do I apply?
• How much can I borrow?
• What can I use my MoneyPlace loan for?
• Am I eligible to apply for a loan?
• I'm on a work visa in Australia, can I apply?
• I'm self-employed, am I eligible for a loan?
• I'm self-employed; what information do I need to verify my income?
• Can I apply for a loan to consolidate someone else’s debts?
• View all articles in “Applying for a loan”

Completing your loan application

• Choosing a password for your account
• I can’t finish my application in one go, will you save it?
• What do you mean by fixed and variable expenses?
• Is 'paying out' and 'closing' my credit card the same thing?
• If I have two jobs, how much information do you need to know?
• Am I disadvantaged because you don’t do joint loans?
• How do I fill in my application if I have joint assets or loans?
• Should I include the credit cards I intend to consolidate in my application?
• View all articles in “Completing your loan application”

Finance Verification

Interest rates

• How do I find out what interest rate you'll offer me?
• What interest rate will I be offered?
• How is interest on the loan calculated?
• What makes your fixed rate loan better than my banks?
• What is a comparison rate?
• Why do you show comparison rates?
• Does the purpose of my loan affect my interest rate?
• Will my interest rate change over the course of my loan?
• View all articles in “Interest rates”

Fees and charges

• What is the Establishment Fee?
• How do I pay the Establishment Fee?
• How much is the Establishment Fee?
• Do you charge monthly fees?
• What other fees are applicable?

After your loan is approved

• How long will it take to get my money?
• Why is my loan approval different to what I requested?
• Why has my loan not been approved?
• How long do I have to accept the loan from you?
• Do I need to sign paper documents to accept my loan?
• Can I change my mind after I’ve been approved?
• What happens if my loan is not approved?
• How will I know my loan is approved?

About your credit score and history

• What is a credit score?
• How can I find out my credit scores?
• What is on my credit file?
• How can I can obtain a copy of credit file
• Can I change what is on my credit file?
• Why is my credit file important to keep up to date or accurate?
• Does applying for a loan affect my credit file?
• How can getting a rate estimate not affect my credit score?
• View all articles in “About your credit score and history”

Loan repayments

• How do my loan repayments work and when are they due?
• Can I make extra repayments to my loan to pay it off faster?
• What to do if you are in financial difficulty and cannot repay your loan
• How often can I make my loan repayments?
• How do I pay out my loan account?
• Can I change the date of my direct debit repayments?
• Can I change my direct debit account?
• Is there a penalty to pay out my loan early?
• View all articles in “Loan repayments”

Verifying your finances

• What information will you need to verify?
• Why do I need to provide my banking statements?
• What is the difference between a 'transaction history' and a 'bank statement'?
• How do I manually provide my bank statements?
• How do I automatically provide copies of my banking records?
• How often do you access my bank statements?
• Who has access to my bank statements?
• What if I use more than one bank?
• View all articles in “Verifying your finances”

About us

• Why is MoneyPlace better than a traditional lender?
• What’s the difference between MoneyPlace and a bank?
• How do I get in contact with you?

My MoneyPlace loan account

Brokers

• I have my own Australian Credit Licence. How do I start selling MoneyPlace loans?
• I'm a broker, what documents do I need to provide to get accredited?